Program Title:

Master Automotive Service Specialist

Duration:

Approximately 12 weeks (flexible pacing; each module could be 1-2 weeks depending on student availability)

Format:

100% online (asynchronous lectures, readings, activities, and live or recorded Q&A sessions)

Target Audience:

Aspiring automotive service technicians, mechanics, shop managers, and anyone interested in mastering vehicle diagnostics, repair, and maintenance to ensure high-quality automotive service.

Program Outcomes:

Upon completion, learners will be able to:

• Understand and implement industry best practices in automotive diagnostics, repair, and maintenance.

• Identify, assess, and troubleshoot a wide range of vehicle issues.

• Utilize advanced diagnostic tools and technologies for effective automotive repair.

• Develop and implement preventive maintenance schedules and repair strategies.

• Analyze and optimize the operations of an automotive service center.

• Demonstrate leadership and problem-solving skills in real-world automotive service scenarios.

Course Structure

The program is divided into 12 modules. Each module includes:

• Video Lectures: Concise, engaging lessons delivered by seasoned automotive experts.

• Readings & Reference Materials: Curated articles, technical manuals, e-books, and official industry documentation.

• Case Studies & Real-World Scenarios: Practical examples and simulated exercises to illustrate key concepts.

• Interactive Activities & Quizzes: Hands-on simulations and assessments to reinforce learning.

• Assignments: Practical tasks that simulate real-world automotive service challenges.

• Discussion Forums: For peer interaction, Q&A, and knowledge sharing.

Detailed Module Breakdown

Module 1: Introduction to Automotive Service

Objective: Understand the fundamentals of automotive service and the evolving landscape of the automotive industry.
Topics Covered: Overview of automotive systems, key terminologies, vehicle components, and the role of service centers in ensuring vehicle safety and performance.
Activities: Introductory quiz and discussion forum.

Module 2: Automotive Safety, Regulations & Best Practices

Objective: Learn the safety standards, regulatory requirements, and best practices that govern automotive service.
Topics Covered: Workplace safety protocols, environmental regulations, industry standards, and compliance procedures.
Activities: Case study analysis and safety protocol drafting exercise.

Module 3: Engine Systems & Diagnostics

Objective: Gain insights into engine operations and diagnostic techniques for troubleshooting engine issues.
Topics Covered: Internal combustion engine fundamentals, fuel systems, emission controls, and diagnostic methods for engine performance.
Activities: Hands-on simulation lab for engine diagnostics.

Module 4: Electrical & Electronic Systems in Vehicles

Objective: Understand the intricacies of modern automotive electrical systems and electronic components.
Topics Covered: Battery systems, wiring, sensors, the Engine Control Unit (ECU), and diagnostic tools for electronic troubleshooting.
Activities: Practical lab using virtual diagnostic tools.

Module 5: Brake Systems & Suspension

Objective: Learn the principles of braking, suspension, and steering systems essential for vehicle safety and performance.
Topics Covered: Types of braking systems, anti-lock braking systems (ABS), suspension designs, and routine maintenance practices.
Activities: Simulation of brake system inspection and suspension troubleshooting.

Module 6: Transmission & Drivetrain Fundamentals

Objective: Master the fundamentals of transmission and drivetrain components for both manual and automatic systems.
Topics Covered: Transmission types, differential systems, clutch operations, and common transmission issues.
Activities: Hands-on troubleshooting exercises and case study analysis.

Module 7: Advanced Diagnostic Tools & Technology

Objective: Explore cutting-edge diagnostic technologies and software used in modern automotive service.
Topics Covered: OBD-II systems, digital diagnostic scanners, telematics, and software-driven troubleshooting.
Activities: Lab exercise simulating the use of advanced diagnostic tools.

Module 8: Preventive Maintenance & Service Operations

Objective: Learn effective strategies for preventive maintenance and efficient management of service operations.
Topics Covered: Routine maintenance checklists, scheduling tools, service quality control, and operational best practices.
Activities: Practical assignment on creating a preventive maintenance schedule.

Module 9: Customer Service & Shop Management

Objective: Understand the essentials of customer relations and operational management within an automotive service center.
Topics Covered: Effective communication, customer satisfaction strategies, workflow optimization, and inventory management.
Activities: Role-playing scenarios and discussion forum exercises.

Module 10: Alternative & Hybrid Vehicle Technologies

Objective: Explore the unique aspects of servicing alternative and hybrid vehicles.
Topics Covered: Hybrid and electric vehicle systems, charging infrastructure, battery management, and safety protocols for emerging technologies.
Activities: Research assignment and comparative analysis case study.

Module 11: Emerging Trends & Future Technologies in Automotive Service

Objective: Stay ahead by examining innovative trends and future developments shaping the automotive service industry.
Topics Covered: Autonomous vehicles, connected car technologies, AI in diagnostics, and smart service center innovations.
Activities: Group research project and presentation on emerging trends.

Module 12: Capstone Project

Objective: Apply all learned concepts to develop a comprehensive service strategy or repair plan.
Activities: Create and present a detailed maintenance and repair strategy for a simulated automotive service center, integrating diagnostic, operational, and customer service components.

Certificate

Industry Recognized Certificate of Complition

Teacher

Alexander King