Program Title:

Master Administrator

Duration:

Approximately 12 weeks (flexible pacing; each module could be 1-2 weeks depending on student availability)

Format:

100% online (asynchronous lectures, readings, activities, and live or recorded Q&A sessions)

Target Audience:

Aspiring or current office administrators, executive assistants, administrative coordinators, receptionists, or anyone looking to enhance their office management and administrative skills.

Program Outcomes:

Upon completion, learners will be able to:
- understand and implement best practices in general office administration and organization.
- use key office software tools (e.g., Microsoft Office suite, Google Workspace) effectively.
- communicate professionally and efficiently in a business environment.
- manage schedules, projects, records, and events with precision and organization.
- understand basic financial, HR, and compliance responsibilities within an office setting.
- demonstrate leadership, problem-solving, and professional etiquette in day-to-day administrative tasks.

Course Structure

The program is divided into 12 modules. Each module includes:

• Video Lectures: Short, engaging video lessons delivered by industry professionals.

• Readings & Reference Materials: Curated articles, e-books, and official documentation.

• Case Studies & Real-World Scenarios: Practical examples to illustrate concepts.

• Interactive Activities & Quizzes: For practice and self-assessment.

• Assignments: Practical tasks simulating real office administration duties.

• Discussion Forums: For peer interaction, Q&A, and knowledge sharing.

• Learners will complete a capstone project at the end of the program to showcase their skills in a simulated real-world scenario.

Detailed Module Breakdown

Module 1: Introduction to Office Administration

Objective: Understand the fundamental role and responsibilities of an office administrator. Topics

Covered: The changing landscape of office administration Roles and responsibilities of an office administrator vs. executive assistant vs. administrative coordinator Organizational structures and chain of command Overview of common office policies and procedures

Activities & Assessments: Introductory quiz on office roles and responsibilities

Discussion forum: Share your personal experience with office administration and career goals

Module 2: Professional Communication & Business Etiquette

Objective: Master effective written, verbal, and non-verbal communication in a professional setting.

Topics Covered: Professional email writing standards (conciseness, tone, clarity) Phone and video conference etiquette Preparing professional business letters, memos, and reports Active listening, empathy, and conflict resolution Cultural sensitivity and inclusive communication

Activities & Assessments: Assignment: Draft a well-structured, professional business email responding to a vendor inquiry Role-play scenarios for phone etiquette (via recorded submissions) Quiz on communication best practices

Module 3: Office Technology & Software Mastery

Objective: Gain proficiency in common office software and productivity tools.

Topics Covered: Microsoft Office Suite: Word (document formatting), Excel (basic formulas, data management), PowerPoint (presentations), Outlook (email/calendar)

Google Workspace: Docs, Sheets, Slides, Calendar Project management tools (Asana, Trello) introduction Cloud storage and file sharing best practices Basic troubleshooting and IT liaison responsibilities

Activities & Assessments: Hands-on Excel assignment: Create a basic expense tracking spreadsheet Formatting exercise in Word: Prepare a company memo with proper styling Quiz: Identifying the correct tool for a given office task

Module 4: Records & Document Management

Objective: Learn the principles of efficient, secure, and compliant recordkeeping.

Topics Covered: Filing systems (digital and physical) Data privacy and handling confidential documents Document version control, naming conventions, and archival methods Compliance basics (GDPR, PIPEDA, or applicable local data protection laws)

Activities & Assessments: Assignment: Organize and label a simulated file directory with given documents Quiz: Understanding compliance and privacy standards in record management

Module 5: Scheduling & Calendar Management

Objective: Develop advanced skills in managing complex calendars, appointments, and travel arrangements.

Topics Covered: Calendar best practices: recurring meetings, time blocking, prioritization Coordinating schedules across multiple departments or executives Event and meeting preparation (agendas, meeting minutes, follow-up tasks) Travel planning, itineraries, and expense management

Activities & Assessments: Assignment: Create a detailed weekly executive schedule considering multiple time zones and priorities Discussion: Share best practices for managing calendar conflicts

Module 6: Basic Financial Administration for the Office

Objective: Gain introductory finance skills relevant to administrative roles.

Topics Covered: Basic budgeting and expense tracking Processing invoices and expense reports Petty cash handling and reconciliations Liaising with finance departments and vendors

Activities & Assessments: Excel-based assignment: Record and categorize office expenses and generate a simple monthly report Quiz: Identify appropriate steps in the invoice processing workflow

Module 7: Human Resources & Personnel Support Basics

Objective: Understand basic HR-related tasks and compliance aspects.

Topics Covered: Onboarding new employees (setting up workspace, accounts) Maintaining personnel records (confidentiality, accuracy) Scheduling interviews and assisting with recruitment logistics Basic HR compliance and workplace policies

Activities & Assessments: Assignment: Outline an onboarding checklist for a new employee Discussion: Effective ways to support HR efforts as an administrator

Module 8: Inventory & Supply Management

Objective: Learn to manage office supplies, equipment, and vendor relationships efficiently.

Topics Covered: Ordering and maintaining office supplies Working with vendors, negotiating contracts, and comparing quotes Inventory tracking and forecasting needs Handling equipment maintenance and servicing

Activities & Assessments: Assignment: Develop a monthly inventory report and a reorder list based on sample data Quiz: Determining reorder thresholds and best practices in supply management

Module 9: Project Management Fundamentals for Administrators

Objective: Apply basic project management principles to administrative tasks.

Topics Covered: Project planning basics (scope, timelines, tasks, responsibilities) Using project management software Tracking progress, handling scope changes Communication and stakeholder management for small office projects

Activities & Assessments: Assignment: Create a simple project plan for organizing a company-wide meeting (timeline, tasks, roles) Quiz: Basic PM terminology and concepts

Module 10: Event & Meeting Planning

Objective: Organize successful internal and external events, workshops, and conferences.

Topics Covered: Scheduling venues, catering, and technical support Invitations, RSVPs, and guest list management On-site coordination and contingency plans Post-event follow-up (feedback, thank-you notes, expense reconciliation)

Activities & Assessments: Assignment: Draft a comprehensive plan for a half-day company seminar (agenda, budget, resources) Discussion: Share personal experiences and tips for managing last-minute event changes

Module 11: Time Management & Productivity Strategies

Objective: Increase personal and organizational productivity through time management techniques.

Topics Covered: Prioritization frameworks (Eisenhower matrix, ABC method) Automating and streamlining routine tasks Minimizing interruptions and managing email overload Personal productivity tools (note-taking, reminders, task automation apps)

Activities & Assessments: Self-reflection exercise: Track and analyze one week of personal productivity and propose improvements. Quiz: Identifying the best prioritization method for given scenarios

Module 12: Professional Development, Leadership & Career Growth

Objective: Cultivate professionalism, leadership qualities, and continuous learning habits.

Topics Covered: Professional etiquette, dress codes, and communication standards Building relationships and networking within the organization Leadership skills for administrators (assertiveness, negotiation, delegation) Continuous professional development, certifications, and career pathways

Activities & Assessments: Reflection: Write a personal development plan outlining career goals, skill gaps, and action steps Discussion: Strategies to become a trusted administrative leader in the office

Certificate

Industry Recognized Certificate of Complition

Teacher

Ava Boucher